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SAFGARD Service Plans

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In our commitment to providing quality customer service and aftermarket support, SAFLOK offers three types of coverage to safeguard your investments once your manufacturer's warranty on your locks and systems has expired.The table below is a snapshot of the features and benefits available via the SAFGARD Silver, SAFGARD Gold and SAFGARD Platinum service plans.

 Click here to submit an online Quotation Request Form.
 

 SAFGARD

Platinum

Gold

Silver

Unlimited Priority access to Technical Support Hotline

Priority phone access to Order Desk (business hours)

Unlimited repairs on Encoders, Handheld unit (HH), including power supply and Probe (programming devices)

 

Emergency replacement service on encoders, probe and HH

 

Software online remote support and system set-up

 

 

One-way ground freight prepaid on repaired goods

 

Unlimited repairs on lock, panics, RCUs and ECUs

 

 

Repairs priority queue

 

 

Advanced replacement service on RCUs and ECUs parts

 

 

10% discount on Webstore purchases: www.saflokstore.com

  

* Eligibiliy of service level is based on installation date and lock model.

 

 

Technical phone support & front office remote dial-in diagnostic support

Off Warranty

All calls charged 8:30 am-5:00 pm Mon. - Fri.

If after 5:00 pm weekdays or anytime on weekends, or holidays, emergency calls are billed at $75 per 15 min., non- emergency calls are billed at $150 per 15 min.

SAFGARD Silver

No charge between 8:30 am-5:00 pm Mon. - Fri.

If after 5:00 pm weekdays or anytime on weekends, or holidays, there is no charge for emergency calls, and non- emergency calls are billed at $150 per 15 min.

SAFGARD Gold

No charge between 8:30 am-5:00 pm Mon. - Fri.

If after 5:00 pm weekdays or anytime on weekends, or holidays, there is no charge for emergency calls, and non- emergency calls are billed at $150 per 15 min.

SAFGARD Platinum

No charge between 8:30 am-5:00 pm Mon. - Fri.

If after 5:00 pm weekdays or anytime on weekends, or holidays, there is no charge for emergency calls, and non- emergency calls are billed at $150 per 15 min.


If you are interested in one of the above programs, please complete an online quotation request form.