SAFGARD Extended Warranty Programs
In our commitment to providing quality customer service and aftermarket support, SAFLOK offers three types of coverage to safeguard your investments once your manufacturer's warranty on your locks and systems has expired.The table below is a snapshot of the features and benefits available via the SAFGARD Tech, SAFGARD Basic and SAFGARD Plus programs.
Click here to submit an online Quotation Request Form.
Extended Warranty Feature | No Warranty | SAFGARD Tech | SAFGARD Basic | SAFGARD Plus |
800 # Tech Support Calls | Yes | Yes | Yes | Yes |
Tech Support Availability | 24 hours 7 days | 24 hours 7 days | 24 hours 7 days | 24 hours 7 days |
Extended warranty coverage on computer equipment | Repair Fee | No | Yes | Yes |
Extended warranty coverage on SAFLOK door locks | Repair Fee | No | No | Yes |
10% discount on keycards | No | No | No | Yes |
| Software & lock troubleshooting, online remote support and system set-up | No | Yes | Yes | Yes |
Technical phone support & front office remote dial-in diagnostic support | |
No Warranty | All calls charged 8:30 am-5:00 pm Mon. - Fri. If after 5:00 pm weekdays or anytime on weekends, or holidays, emergency calls are billed at $75 per 15 min., non- emergency calls are billed at $150 per 15 min. |
SAFGARD Tech | No charge between 8:30 am-5:00 pm Mon. - Fri. If after 5:00 pm weekdays or anytime on weekends, or holidays, there is no charge for emergency calls, and non- emergency calls are billed at $150 per 15 min. |
SAFGARD Basic | No charge between 8:30 am-5:00 pm Mon. - Fri. If after 5:00 pm weekdays or anytime on weekends, or holidays, there is no charge for emergency calls, and non- emergency calls are billed at $150 per 15 min. |
SAFGARD Plus | No charge between 8:30 am-5:00 pm Mon. - Fri. If after 5:00 pm weekdays or anytime on weekends, or holidays, there is no charge for emergency calls, and non- emergency calls are billed at $150 per 15 min. |
If you are interested in one of the above programs, please complete an online quotation request form.
- Contact
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SAFLOK
31750 Sherman Ave.
Madison Heights, MI 48071
Phone: 1.248.837.3700
Toll free: 1.800.999.6213
Fax: 1.248.583.3228 - Additional contact information
- Support website
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Online Technical Info
